Email, Telephone, & Video Medical Advice

Email, Telephone, & Video Medical Advice

  • We do not provide emailed medical advice because we have found it is rare that emails adequately resolve a patient’s concern, and your personal health information is not encrypted nor secure. Also, Medicare does not give you a rebate for emailed advice. You may email reception about routine administrative inquiries or to book non-urgent appointments.
  • In most cases, it is preferable to consult your doctor in person in our rooms, so a physical examination and tests may be performed if required. Nevertheless, a patient may also book a telephone consultation with a doctor as a standard appointment, so the doctor can call you at that time. Please have your credit card details at hand to complete payment at the end of the consultation. Telephone consultations are charged on the same time basis as face to face consults, at a minimum of $85, and are currently non-rebateable by Medicare. As a physical examination is not possible to complete a diagnostic assessment arising from a telephone consult, sometimes a visit with your doctor may nevertheless be required to complete the consultation.
  • There is no fee for a follow-up call from your doctor following up results with you or checking whether you are well. Except where an urgent home visit is requested, there is a $40 flagfall fee for any after hours telephone advice, in addition to the normal time-based fees.
  • Video consults are available to existing registered patients only, and must be arranged by prior appointment. They must be booked as a minimum of a 15 minute appointment, require you to have software compatible with our encrypted service, and you must be at your computer terminal at the booked appointment time. Video consultations are charged on a time basis at a minimum of $100, and are also not currently rebateable by Medicare.